Questions and answers

How to use the Nova Poshta Shopping platform?

How to order from international online stores?

Delivery limitations

Tariffs

Other

Public Agreement of Accession, Terms of Service, and Privacy Policy

Does Nova Poshta Shopping refund VAT?
Is it possible to cancel a registered package if it has not yet been delivered?
How many days is the package stored in the Nova Poshta branch?
Is it possible to change the recipient or register the tracking number in someone else's personal account, for example, a relative?
Is it possible to buy items from online stores in countries that do not have a Nova Poshta Global partner warehouse? What kind of delivery issues may arise in this case?
Is it possible to return goods delivered to Romania to a foreign online store?
Is it required for the customer, the payer of goods, and the recipient to be the same person in Romania?
Is it possible to combine purchases that were delivered to the warehouse by different parcels into one shipment?
Can someone pick up a package at the branch for me?
How to collect a package from the Nova Poshta branch?
How many days can the package remain in a foreign warehouse?
Can the warehouse workers pick up the goods from the seller or from the courier service warehouse?
What is the schedule of the foreign warehouse?
What happens to shipments if the tracking number is not registered in the personal account at the time of their arrival at the warehouse?